Privacy Policy
Last updated: June 2025. This Privacy Policy describes how Royal Reels Casino (“we”, “us”, “our”), operated by Digibrite SRL, collects, uses and protects the personal data of users who access or use our website and services.
Information We Collect
We collect personal information that you voluntarily provide when you register an account, make a deposit, contact support, or interact with our platform. This includes:
- Full name, date of birth and residential address
- Email address and phone number
- Payment and banking details
- Government-issued identity documents (for verification)
- IP address, browser type, and device identifiers
- Game history and transaction records
How We Use Your Information
Your personal data is used to:
- Create and manage your player account
- Process deposits, withdrawals and bonus claims
- Comply with anti-money laundering (AML) and know-your-customer (KYC) obligations
- Provide customer support and resolve disputes
- Send transactional communications and, where consented, promotional offers
- Improve and optimise our platform performance
Data Retention
We retain your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure to comply with legal and regulatory requirements.
Third-Party Sharing
We do not sell your personal information. We may share data with trusted third parties including payment processors, identity verification providers, licensing authorities, and fraud prevention services — only to the extent necessary to deliver our services.
Cookies
We use cookies and similar tracking technologies to operate the platform, analyse usage, personalise your experience, and display relevant promotions. You can manage your cookie preferences through your browser settings at any time.
Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact our support team via live chat or email. We will respond within 30 days.
Contact
For any privacy-related queries, please contact us at our contact page. We are committed to handling your data responsibly and transparently.