Contact Us
Our support team is available around the clock to assist Australian and New Zealand players with any questions about your account, bonuses, payments, or gameplay.
Support Channels
| Channel | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Under 2 minutes |
| Email Support | 24/7 | Within 24 hours |
Live Chat
The fastest way to reach us is via live chat. Click the chat icon in the bottom corner of the Royal Reels homepage to connect with a support agent instantly. Live chat is available in English, 24 hours a day, 7 days a week.
Email Support
For non-urgent enquiries, account documentation, or formal complaints, please email our support team. We aim to respond to all email enquiries within 24 hours. When writing, please include your registered username and a clear description of your query to help us assist you faster.
Responsible Gambling Support
If gambling is negatively affecting your life or the life of someone you know, please reach out for help:
- Gambling Help Online (AU): 1800 858 858
- Website: gamblinghelponline.org.au
- Lifeline Australia: 13 11 14
Operator Information
Royal Reels Casino is operated by Digibrite SRL, licensed under the Curacao Gaming Control Board, licence number 365/JAZ. The site has been active since 2021 and accepts players from Australia and New Zealand.