Contact Us

Our support team is available around the clock to assist Australian and New Zealand players with any questions about your account, bonuses, payments, or gameplay.

Support Channels

Channel Availability Response Time
Live Chat 24/7 Under 2 minutes
Email Support 24/7 Within 24 hours

Live Chat

The fastest way to reach us is via live chat. Click the chat icon in the bottom corner of the Royal Reels homepage to connect with a support agent instantly. Live chat is available in English, 24 hours a day, 7 days a week.

Email Support

For non-urgent enquiries, account documentation, or formal complaints, please email our support team. We aim to respond to all email enquiries within 24 hours. When writing, please include your registered username and a clear description of your query to help us assist you faster.

Responsible Gambling Support

If gambling is negatively affecting your life or the life of someone you know, please reach out for help:

Operator Information

Royal Reels Casino is operated by Digibrite SRL, licensed under the Curacao Gaming Control Board, licence number 365/JAZ. The site has been active since 2021 and accepts players from Australia and New Zealand.